HELP ME MEMOX REPLAY MY Ticket ID: IBN-560304 day 06/17/17

I would like you to check my account, VACAESUAMAE ID 2705346, because on 06/17/2017 ( 61 the crims day ), day im make Ticket ID: IBN-560304 my account changes from boss level to sponsor, with this change would have to have a beer boat and a marijuana , But I did not come any of the boats, I already sent a tkt, you told me that it would check, it's been 5 days and until now I did not have an answer, I'd like to know how long it takes to verify a simple change of level.
I would you like to know why you close my forum post without to solve my problem first???????

Hi there,

I already send another email to memox.
Keep calm and wait.

Best regards,