Originally Posted by
ebichuman
We have made many improvements to the bot hunter, and we can probably still make some more if we see examples of it making wrong bans. Devs have a constant dialogue with abuse where they are encouraged to report cases where wrongful bans have been placed, just so that we can improve it. The reason you might have seen people that have wrongful bans complain is most likely due to the fact that those who has correct bans are much less likely to complain.
The reason bot hunter makes bans and not only reports is because bots put a strain on the system, stealing valueable server performance from real, honest, players.