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Thread: VPN Ban

  1. #1

    Default VPN Ban

    Hi,

    Got banned for "using VPN:, I've submitted a ticket 3 days ago.. Can you guys help me?
    https://support.thecrims.com/index.p...ticketid=86855

    Does it really have to take 3+ days? 3 days of unjustly ban.. really?

    I wasn't using any VPN/tor/proxy/whaatever I'm using my own internet connection here in UK. My provider is SKY Broadband. I've created account in Poland when I was during Christmas time.
    Is it really hard to solve it guys and remove that ban? I'm really innocent.

    Looks like no one cares that I've bought a VIP and now I'm skipping VIP features (not even mention about normal events/sales/features/production boosts).
    Why no one tried to contact with me to solve it/ask about it before? Was it easier just to ban a player and ignore his ticket/contact ways for 3+days?


    Come on guys..

    Br/ Krystian

  2. #2

    Default

    Thanks for help.

  3. #3
    Join Date
    Dec 2008
    Location
    spain
    Posts
    975

    Default

    Did you get the answer you were looking for ?! If not please contact me at [email protected].I want to say sorry for the late response and for the inconvenience

  4. #4

    Default

    Hey Matey,

    Looks like somebody unbanned me finally. Without any conclusion but still got unbanned. Shame that I "lost" a lot for these 4 days but yeah.. I'm glad I came back

    Thanks o/

  5. #5
    Join Date
    Dec 2008
    Location
    spain
    Posts
    975

    Default

    Send me an email at [email protected] with the real days you were banned and I will give you back what you lost in production and tickets. I am very sorry for the inconvenience but we take VPN quite serious and a players must have a serious reason to be allowed to use VPN in this game. As I said I am waiting for your email.

  6. #6

    Default

    Bebynho did you receive my email? I've sent it on 23th

    Thank you

  7. #7
    ShadowsPT's Avatar
    ShadowsPT is offline Support Team Leader
    Abuse Team Administrator
    Join Date
    Oct 2018
    Posts
    25

    Default

    Hi,

    Did you got a resolution for your situation?

  8. #8
    Join Date
    Nov 2013
    Posts
    232

    Default

    Hello,

    I think I solved his issue. and unbanned.
    Your Sincerely
    ----------------
    eagleking52 / Tolga Gedik
    Abuse Team Member
    www.thecrims.com

 

 

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