Well, since the default language of any international game, people NEED to understand or just translate to their language using google's or whatever.
We need discord because of these players chasing you in skype, you shouldn't reply all their message, it would be much MUCH easier to reply them in discord, in group chat and moderated channels.
Ban people who complain without any common sense, make people mods so they can help when they can, no need to put them as crews and such, just make some control of the conversation and helping translating to other players if needed.
Again, this IS NECESSARY, TC is surviving with the same playerbase from years beyond, things are getting more and more expensive, it's understandable, we know the bills are coming and they are also getting asking for higher and higher payments, but we lack communication ever since the playerbase dropped and games became transparency about updates and game changes, big companies have the money and power to do that.
Discord is free, people would fit to help when needed, those who stay online 24/7 can help, plaza is a good feature but we don't have a registry of the conversation from days ago about lag and bugs, discord would have.
Please take into consideration, putting a discord link in the jornal and using as the main update forms. (we can create channels for diff languages, channel for moderation, updates and the most important: ban list, we need to know who got banned and why, this would ONLY HELP THE GAME).
Best regards man. I wish TC had 5k online+