Hi everyone,
You can use support center to report us about your problems, in this topic we are going to show you how to do this.
Credits problems:
Please, if you have any problems with credits, use the support center for reporting them.
Just go to this link ==>The Crims - Powered By Kayako eSupport
Choose Submit a Ticket here:
Make A New Ticket Like This :-
In your ticket you have to write the following info :-
1- Your Full name
2- Your E-mail
3- Priority of your ticket
4- The Payment method that you used to buy credits (e.g. Moneybookers, e-gold, Mobile Phone)
5- Your transaction ID number you got when completing the payment
6- If you used a mobile phone, from what number was the message sent
7- Your Country
8- Subject
9- Explain your problem
---------------------------------------------------------------
Abuse Cases '' Reports / Complaints ''
1- You Need to start by going to Support Center
Link ==> The Crims - Powered By Kayako eSupport
2- Choose .. Submit a Ticket
3- Choose one of those number
Choose [1] if you want to report [ Hacked accounts - report users suspected for using bots - wrong sharing - sharing accounts - bug used by bad guys . Etc ... ]
Choose [2] if you want to complain about your ban.
-------------------------------------------------------
Abuse Reports Only Section :-
[1] Your full name
[2] Your E-mail
[3] Priority Level
[4] We need to know number Of the rule that has been violated
Ex : Rule #3 & #4 If you have been backed and your account has been shared.
Another Ex : Rule #6 for someone use's bug that we don't know
[5] ID number for the suspected player who violated the rules
Note : Don't give nickname .. we need ID # .. because nickname can easily changed but ID will always be the same.
[6] Your ID [ Victim ID ] <==Hacked Case's
[7] Your E-mail [ Victim E-mail ] <== Hacked Case's
[8] Tc day and time will be perfect
[9] subject for message to abuse crew
[10] inform us any other information, about what happened, history of what happened or any small information which is important .
Note : Only English language Must be used in message details
===========
Abuse Complaints Section :-
Use this section if you got banned and you think this is wrong ban and we will re-check your case.
[1] Your Full Name
[2] Your E-mail
[3] Priority Level
[4] Your ID [ Banned ID ]
[5] Your E-mail [account's e-mail]
[6] Your Ban Message [Just copy and paste it]
[7]&[8] Message to abuse, feel free to write what you want [ in English ]
======
After submitting a ticket you will receive an e-mail to know that your ticket has been sent, you will know your ticket ID and you will receive link and password for your ticket too .
You still can report wrong flags here
-----------------------------------------------------------------------------------------------
Bug Reports
Just go to this link ==>The Crims - Powered By Kayako eSupport
Choose submit a ticket here:
Then choose Bug Reports department like how is shown here:
Then you will see this :
1- Your Full name
2- Your Email
3- Priority of bug
4- Your account ID
5- Game Version '' Live or beta ''
6- Date ( fx 10 TC day )
7- Subject ( fx bug at the docks)
8- Describe the bug
Then press '' Submit ''
Good Luck!
.
.
.
Edited & Updated by: IGoGo